Manager Disability Services

Night Porter

Night Porter

Location: Bethlehem House


General terms of employment equivalent to level 3 security services from $23.31  p/hr plus casual loading, up to $52.45 (Sunday rates)

Includes tax free salary sacrifice earnings of up to $15,900 annually.

Up to $2,650 in meal/ entertainment tax free earnings

Hours: casual

Salary Packaged Novated lease scheme available


Terms: Casual on a rostered basis

Employee Assistance Service

Responsible to:     Senior Support Worker


  1. To monitor the overnight safety and security of Bethlehem House and to provide emergency assistance to our residents.
  2. To monitor via CCTV cameras
  3. To provide security and secure entry to our emergency bed service after hours
  4. To carry out routine overnight cleaning and hygiene tasks with minimal noise disruption
  5. To carry out overnight laundry tasks
  6. To work within guidelines, policies and procedures to provide clients with a safe secure shelter environment.
  7. To keep monitoring records.

Primary Tasks
1.     To maintain a safe shelter environment for clients and staff.

a)     Difficult situations and clients dealt with appropriately and effectively including after hours emergency support services (eg: Police, Ambulance, “call-in” support) contacted to provide assistance where deemed necessary

b)    Diffusion of potentially volatile situations

c)     Incidents dealt with, reported and documented in accordance with policies, procedures and guidelines

d)    Personal emergency equipment including portable telephone and Duress Alarm to be carried on person at all times.

e)     Relevant issues and client information passed on at staff changeover times in accordance with established guidelines

f)     Implementation of emergency evacuation procedures

2.     Contributing to the success of the House’s services to men as a team member through constructive input, communication, professional approach to work and co-operation and respect for co-workers and management.

3.     To assist with maintaining a hygienically clean residential and workplace environment by performing routine overnight cleaning and laundry duties

Desirable Knowledge & Skills:

  • Previous substantial experience in a similar role with security responsibilities in a vulnerable persons setting
  • Operation of desktop CCTV surveillance
  • Ability to adapt to rapidly changing circumstances, remain calm and control emergency situations including management of clients who are agitated or distressed.

Essential requirements

  • Knowledge and understanding of confidentiality issues.
  • Understanding and support of the Vision, Mission and values and principles of the organisation.
  • A Medical check, a credit check and the maintenance of a clear national police check will be required for this position.
  • This role requires the staff member to be able to ascend and descend stairs, as a core part of their role, to support men in first floor rooms.
  • This role requires the support worker to have excellent vision (including corrected with spectacles) in order to monitor CCTV, conduct bag searches and observe carry out night time perimeter checks.
  • Empathy for individuals living with homelessness, drug and/or alcohol, psychiatric, gambling and correctional and/or justice issues.
  • Maintenance of up-to-date Security Guard licence
  • Certificate / qualification in cleaning competence
  • First Aid Certificate
  • Able to relate to clients and to respect individual rights and individual differences in values and culture.
  • Ability to remain vigilant and and exercise initiative if required
  • Well-developed oral communication skills


Bethlehem House is an equal opportunities employer and welcomes applications from all persons regardless of background, race, ethnicity, sexual orientation, gender, religion, status or distinguishing characteristic.

Apply Now

Volunteers Needed

This is a unique opportunity to support homeless men by offering some of your time and skills.

You have a unique set of skills and abilities that are just invaluable. Can you share your enthusiasm and passion for an activity you like to do, with our homeless residents? Could you spare an hour or two each week to spend time with a small group of residents or one to one?

What sort of skills to we need?

There’s the adult reading program…..

We need people willing to read with someone else, to help him learn some of the important steps in literacy that he may have missed, growing up. You don’t have to be a teacher: just a good reader and we will show you the rest. Our literacy program is supported by Connect42 speech pathologist Rosie Martin, who will guide you.

Or how about sharing your woodworking skills? When you are homeless, you can have a lot of time on your hands and having a project to work on can make all the difference. We’ve got a little workshop space, where we’d love to start a furniture reuse/ upcycle project remaking useful items. Perhaps you are good with hand tools or power tools and would like to help some of our men in this project?

Do you have a full clean driver’s licence? You may not have realised how valuable your time is, but we always need volunteer drivers to take people to appointments or to drive the bus to take men fishing/ to a sports event etc. Volunteer drivers are a great help to staff who can concentrate on supporting the men.

We also need enthusiastic amateur gardeners for a planned community garden project, artists, crafts persons, people to teach how to cook their favourite recipes, model makers, people good at budgeting and a whole load more interesting people who can share their hobby with others.

What’s the commitment? We’d like you to commit to turning up each week, as planned for at least an hour. That way men will feel supported and they will look forward to your visit and the activity they can engage with. We’ll always have staff on hand and you’ll always be supported and your help will be valued.

What’s holding you back? Give us a call on 6234 4594, ask to speak to Ian, our Volunteer manager or drop us a line at ‘

The people we support really need you and we’d love to hear from you.