Experienced Case Worker

Experienced Case Worker

Location: Bethlehem House

We’re looking for an experienced case working to join our team at Bethlehem House

Salary: TBC

Hours: TBC


Working under the general direction of the COM, you will undertake a range of functions which require a high level of knowledge and skills in order to achieve results in line with Bethlehem House’s goals.

You are expected to adhere to established work practices, however you will also be required to regularly exercise your initiative and professional judgement in relation to case work with individuals.

Being male is a genuine operational requirement of working with male client who require crisis accommodation and other services provided by Bethlehem House. Staff members in these roles have regular personal contact with male client escaping domestic and family violence.

You will:

  • Work effectively with male clients in the Specialist Homelessness Services target group who are experiencing or at risk of experiencing homelessness.
  • Work collaboratively with other case workers at Bethlehem House
  • Provide responsive:
  • Strength based assessment and crisis intervention showing dignity and respect in all transactions;
  • Initial case planning and case co-ordination (linking accommodation with support services including incorporating client participation strategies and ensuring client feedback mechanisms are used. This may include attending case conferences and transporting and supporting clients to medical/legal appointments.
  • Emotional and general support using interpersonal skills which includes but is not limited to counselling, problem solving and conflict resolution.
  • Assistance to male client escaping domestic violence with emotional and general support including referral to specialist services
  • Information on issues such as health, employment, income support, training, substance use, domestic violence and family access and community resources.
  • Assistance to client issues with budget and other financial matters, and
  • Long term support to achieve long term goals by empowering the male client to facilitate their transition to independent living whilst maintaining professionalism.
  • Set priorities and monitor work flows in your area of responsibility, including establishing new programs for men involving volunteers and support workers
  • Develop, plan and supervise the implementation of educational and/or developmental programs for clients
  • Establish outcomes for new projects to achieve organisational goals
  • Maintain a knowledge base of relevant housing information, available client resources, service providers and referral points.
  • Provide practical support to locate and establish accommodation.
  • Taking part in excursions with the clients to facilitate social inclusion activities as required.
  • Maintain accurate and concise case notes and statistics in accordance with funding guidelines on data base and ensure requested reports to CEO are accurate.
  • Participate in team based processes including staff and resident meetings, staff and student induction activities, program planning activities, training, skill development and offer support and guidance to other team members as appropriate.
  • Provide expert advice to employees at a lower level and to volunteers
  • To participate in the ongoing development and planning of the organisation by contributing to strategic planning and implementation, service reviews, Community/Government education and research and service promotion.
  • Contribute to policy and procedure formation, annual evaluations, internal quality assurance reviews and other planning processes as directed whilst maintaining a safe working environment by adhering to OH&S policies, procedures and guidelines.
  • Actively contribute to the House team culture and service development, including supporting change management and quality improvement processes as directed.
  • As a Level 5 member of staff this post will be working autonomously and at times will be required to respond to direction of the CEO.
  • Participate in an “on-call” roster as required.
  • Contribute to one’s own professional development.
  • Receive mentoring support from colleagues where appropriate
  • Breathalyse and urine test male client as required to ensure compliance.
  • Assist in random room checking as required to ensure compliance.
  • Other duties as requested by the COM.


The incumbent will possess demonstrable competency, knowledge, understanding and/or skills in the following areas:

  1. Must be male.*
  2. Understanding of ethical case management practice principles including issues relating to males who are experiencing homelessness including a conceptual understanding of the social and political context in which they occur.
  3. Demonstrated knowledge and understanding of client driven case management principles to provide direct service provision to male clients with complex needs including drug and/or alcohol, psychiatric, domestic violence, gambling and correctional and/or justice issues using skills such as motivational interviewing
  4. Comprehensive knowledge and understanding of the issues of male homelessness which includes the concepts of social justice, social change and empowerment and their practical application.
  5. Able to apply knowledge gained through qualifications and previous experience.
  6. Knowledge of and the ability to effectively utilise the network of community support services and resources.
  7. A high level of interpersonal skills in dealing with the public and other organisations
  8. Well-developed written and oral communication skills, including the ability to conduct interviews and assessments, problem solving and crisis intervention.
  9. Good understanding of Microsoft Office and data base systems, preferably with experience of SHIP database and/ or the Outcomes Star framework.
  10. Driver’s License, a satisfactory National Police Check and a current First Aid Certificate will be required for this position.
  11. Willingness to support Bethlehem House’s vision and mission statement.


Completion of a Social Work or Psychology Degree with relevant experience, or an Associate Diploma in Welfare work with considerable relevant experience and/or qualifications or experience deemed relevant


Staff work under the broad direction and professional supervision of the Client Operations Manager

Case Workers are accountable for monitoring their own standards.


Expected to exercise considerable a degree of autonomy using initiative, discretion and professional judgement.

Controls projects or programs

Sets outcomes for lower classified staff

Establishes priorities and monitors work flow in relation to case work

Solutions to problems can generally be found in documented precedents, guidelines, policies or instructions. Assistance is available when required.

*An exempted post under the Anti-Discrimination Act 1998: exemption number 15/11/054

Provision of a Satisfactory Police Check

Signing Privacy & Confidentiality agreement

Signing Employee Motor Vehicle Declaration

Proof of current driver’s license

Male *

*In accordance with Exemption 15/11/054 granted by the Anti-Discrimination Commissioner, Tasmania.


Applications must be received by: 13/10/2019

Interview date:

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