Support Worker

Location: Bethlehem House

Reporting to the Senior Support Worker, we’re looking for a Support Worker to join the team, Shift work including afternoon shift and regular weekend working either f/t/ p/t or casual

Salary: TBC

Hours: Shift work including afternoon shift and regular weekend working either f/t/ p/t or casual

Social Community, Home Care and Disability Services Industry Award 2010
Level 3-4 dependent on experience and qualifications


Shift work including afternoon shift and regular weekend working either f/t/ p/t or casual
Provision of a satisfactory National Police Check
Maintenance of a clear National Police Check
Abiding by Common Law
Compliance with the Tasmanian Disability services legislation 2015
Signing Privacy & Confidentiality agreement
Signing Employee Motor Vehicle Declaration
Proof of current full, clear driver’s license
Male *
* In accordance with Exemption 15/11/054 granted by the Anti-Discrimination Commissioner, Tasmania.



  • To maintain a safe shelter environment for male client and staff including:
  • Deal with difficult situations and male client appropriately and effectively including contacting after hours emergency support services (e.g., Police, Ambulance, call-in support) to provide assistance when deemed necessary.
  • Diffuse potentially volatile situations
  • Deal with, report and document incidents in accordance with established policies, procedures and guidelines.
  • Pass on all relevant issues and client information at staff changeover times in accordance with established guidelines.
  • Implement emergency evacuation procedures. At all times dealing with the male client with dignity and respect.
  • Giving emotional and general assistance to male clients escaping domestic violence
  • To identify the immediate need(s) of presenting or re-presenting male client(s) after hours and meeting those needs in-house where possible, according to policy.
  • To provide client support in administration of medication including  conducting Medication audits when required.
  • To participate in the intake process for new or re-presenting male client(s).
  • To complete initial intake details after hours in order to gain early and ongoing information for the provision of individual client services
  • To inform clients of the House’s case management processes and make an appointment on the next business day with a case worker.
  • To contribute to the monitoring of case planning and of individual case plans.
  • To attend staff meetings.
  • To provide in-house clients after hours with basic necessities such as setting out and supervising the provision of meals, when required, in the absence of a cook on duty.
  • To interact with clients by providing a listening ear, assisting with documents, organising or delivering activities in-house and encouraging client participation
  • To accompany clients to appointments as necessary
  • To provide basic office, administrative and clerical duties and functions.
  • To collect and collate statistical data including the in-house Bed Sheet, SHIP statistics, Case Notes and non-residential support services.
  • Contribute to the success of the House’s services to male client as a team member through constructive input, communication, professional approach to work and co-operation and respect for co-workers and management.
  • Contribute to one’s own professional development.
  • Breathalyse and urine test male client as required to ensure compliance.
  • Assist in random room checking as required to ensure compliance.
  • Ensuring residents carry out their allotted cleaning duties.
  • Other duties as requested by the COM.


You will share our values of Respect, Integrity, Empowerment and Hope, for homeless men and be empathetic towards homeless men in crisis.

You will be available to work shifts, including weekends and public holidays as part of a regular rota and occasional night shift, in the event of staff shortage.

You will also ideally be able to demonstrate competency, knowledge, understanding and/or skills and experience in the following areas:

1.     Ability to understand and adhere to Service policy and procedure

2.     Ability to organise own work schedule and exercise initiative

3.     Demonstrated ability to relate to clients and to respect individual rights and individual differences in values and culture.

4.     Well- developed written and oral communication skills

5.     Ability to adapt to rapidly changing circumstances, remain calm and control emergency situations including management of clients who are agitated or distressed.

6.     Ability to work as part of a team or alone.

7.     Knowledge and understanding of the principles of homelessness, drug and/or alcohol, psychiatric, gambling and correctional and/or justice issues.

8.     Awareness of and compliance with the Tasmanian Disability Services Legislation 2015

9.     Understanding of the concepts of social justice, social change and empowerment and their application to practice.

10.  Compliance with Tasmanian Disability Services legislation 2015

11.  Knowledge of Microsoft Office Suite.



Must be male.*

Being male is a genuine operational requirement of working with male client who require crisis accommodation and other services provided by Bethlehem House. Staff members in these roles all have regular personal contact with male client escaping domestic and family violence. Support workers are required to enter bedrooms, toilet and shower facilities when they are on stand-alone shifts. Support staff also take an active role in encouraging the male client to maintain personal hygiene.

This role requires the staff member to be able to ascend and descend stairs, as a core part of their role, to support men in first floor rooms.

This role requires the support worker to have excellent vision (including corrected with spectacles), in order to drive our vehicles, to monitor CCTV, conduct bag searches and observe the taking of medication by residents.

Minimum Level 3 qualification in Community services with relevant experience and/or qualifications deemed relevant to the social care sector and /or homeless client group will be considered.


Completion of a tertiary qualification: Social Work or Community Services Diploma

Considerable experience in Housing, homelessness or crisis support services such as mental health services

Training in management and prevention of aggression (de-escalation techniques)

Safe Handling of medicines training

First Aid Certificate

Experience of using a database for data entry

Full current, clean driver’s licence an advantage


Staff work under the broad direction and professional supervision of the Senior Support Worker

You will be required to work alone when on duty outside normal business hours.

Applicants for this post must undergo a full police check.

Two References are required for this post and must be supplied by current and ex-employers or persons of standing in the community, excluding family and friends.

Applications must be received by: 13/10/2019

Interview date: 14/10/2019

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